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You can also solve your question in our F.A.Q's section
Basic information on data protection
You may contact the Data Protection Officers (DPOs) at the addresses below:
Parques Reunidos Servicios Centrales S.A., based in Madrid -E-, calle Federico Mompou, Parque Empresarial Las Tablas, Edificio 1, 3° floor, 28050 - e-mail firstname.lastname@example.org;
Parco della Standiana Srl with head office in S.S. 16 Adriatica Km 162 - 48125 Savio RA - e-mail email@example.com
If you have any questions about the processing of your personal data or would like to request clarification on how data is controlled between the Data Controllers, you can contact the DPO in one of the ways indicated above.
II. Purpose and legal basis
We will process your personal data provided by you in this form for the following purposes:
Processing your product and/or service purchase: We will process your personal data to process your purchase and payment for your products and/or services and send you an email with your purchase confirmation, receipt and ticket. In addition, during the purchase process we will ask you for your date of birth to ensure that you are at least fourteen (14) years old. This is necessary because, according to European data protection legislation, if you are under the age of fourteen, we would need to obtain consent from your parents/guardians to process your personal data. If you have purchased any product or service using promotions subject to specific conditions, please note that, at the park's ticket offices, we may ask you to provide us with corresponding documentation to verify compliance with these conditions (e.g., large family card, ID card, etc.). Under these circumstances, this additional information will not be retained by the Holders. In addition, we will process your personal information to respond (by phone or email) to your requests for information sent to the Holders and any incidents or complaints related to the reservation of the reserved services, as well as, to reach you by email, text message or phone to inform you of any circumstances that may affect your visit (e.g., weather conditions, security, public health issues, etc.). ) If, for the purpose of personalizing your visit (e.g., creating menus that may be served during your stay at the park), you provide us with information about any food allergies and/or intolerances, please ensure that you do not provide such information along with any personal data that may identify the person(s) affected by such intolerances or allergies, as the Holders will not process such information on a personalized basis. Legal basis: these processing operations will be carried out as part of the execution of our contract with you for the booked service (terms and conditions of purchase). If you do not provide your personal information, we will not be able to process your reservation. If, in order to personalize your visit (e.g., for the purpose of setting up the event location) you voluntarily provide personal data of a child under the age of fourteen (14) years (first and last name), you represent that you are his or her father, mother or guardian and give your express and informed consent to the processing of his or her personal data for the above purpose.
Compliance with Legal Duties. Your personal data and information related to your purchase will be processed to enable the Holders to comply with legal obligations applicable to them as a result of their contractual relationship with you and the processing of your personal data. These obligations arise from, among others, tax, data protection, commercial, consumer protection, information society services and e-commerce, civil law and accounting regulations. Legitimate basis: to fulfill legal obligations applicable to the Holders under European Union law and/or applicable national laws. Without your personal data, the Holders would not be able to properly fulfill their legal obligations.
If necessary to comply with any legal obligation applicable to the Holders under European Union law and/or national law, your personal data may be disclosed to Public Administrations, Judicial and Public Safety Authorities.
- Personal data may be processed by service providers appointed by the Data Controllers. These service providers will access and process your personal data only to perform their services on behalf of the Data Controllers and always in accordance with the instructions of the Data Controllers. Service providers may not use such personal data for their own and/or unauthorized purposes. The industry in which these providers operate may include, without limitation, information security, technology, customer service call center, marketing and customer management.
You may revoke your consent at any time or exercise your rights of access, rectification, objection, erasure, limited processing, portability and the right not to be subject to automated decisions, including profiling, by sending your request together with a copy of your ID or equivalent official document to the DPOs via the email addresses or postal addresses above.
If you have consented to receive marketing information, please note that you can also unsubscribe from our mailing list by clicking on the link that will be included for this purpose in any marketing communication you may receive, where you have given us your express consent to do so.
We remind you that you always have the right to lodge a complaint with the competent supervisory authority (Garante per la Protezione dei Dati Personali), pursuant to art. 77 of the RGPD, if you believe that the processing of your data is contrary to the legislation in force.
V. Further information