Discounts valid until November 30th, discover more here
Applicable from July 2023
1. OWNERSHIP OF THE WEBSITE and vendor information
PARCO DELLA STANDIANA S.R.L. a socio unico(HEREINAFTER, "PARCO DELLA STANDIANA"), with Registered Office in Italy, Savio 48125 (Ravenna), Strada Statale 16 Adriatica Km 162 - Fully paid up Nominal Capital € 5.200.000,00 - Business register (Ravenna Companies Registration Office) N. 02917670172, VAT N. 01285660393 - subject to the Management and Coordination of Parques Reunidos Servicios Centrales S.A. Madrid (ES) - is the owner of the domains and of the relevant web sites www.mirabilandia.it and www.mirabeach.mirabilandia.it as well as the Mirabilandia Mobile Application ("App").
Please note that products and services offered on the Website and the App shall be sold by Parco della Standiana who is, therefore responsible for the sale and/or management of all products and/or services related to Mirabilandia and Mirabeach Parks, pursuant to these standard terms and conditions of purchase (the "Standard Terms and Conditions of Purchase").
Customer Services: +39 0544 561156. Call charges will not exceed the basic interprovincial rate.
You may also contact Customer Services at the following email address: email@example.com.
2. Standard terms and conditions of purchase
These Standard Terms and Conditions of Purchase shall apply to the purchase by the consumer (“User” or “You”), as defined by the Italian Consumer Code as enacted by the Italian Legislative Decree 206/2005, of September 6, 2005 (“Consumer Code”), of products and services offered on the Website and on the App sold by Parco della Standiana and comply with the principles of transparency with reference to Legislative Decree No. 26 of March 7, 2023, implementing Directive (EU) 2019/2161.
These Standard Terms and Conditions of Purchase have been drawn up in accordance with the Italian Legislative Decree N. 70/2003, of April 9, 2004, on information society services and electronic commerce (“E-Commerce Law”) and the Consumer Code.
These Standard Terms and Conditions of Purchase are accessible at any time on the Website and on the App and can be printed and/or stored by the User, as provided by art. 12 of the E-Commerce Law and art. 51 of the Consumer Code.
3. PRE-PURCHASE INFORMATION
These Standard Terms and Conditions of Purchase set out the general conditions applicable to remote purchase - through the Website www.mirabilandia.it and/or the App “Mirabilandia Official App”, that can be installed on your digital device from the Google Play Store or App Store - of documents valid for admission (“Tickets”) to Mirabilandia and Mirabeach amusement parks (individually the “Park”, together the “Parks”) owned by Parco della Standiana, as well as any other accessory services including: Catering proposal; the Flash Pass service, to get access to attractions; the Fotopass service, to obtain photos and videos - in digital format - portraying the customer on board the attractions; the "Exclusive Experience”, an experiential proposals inside Mirabilandia Park "; admission to "The Walking Dead”, the "horror house" attraction which is themed and subject to an entrance fee "; and, with specific reference to Mirabeach Park, also the Superior Gazebos for groups up to 5 people, the Deluxe Gazebos for groups up to 5 people and the so-called "Villas" for groups up to 6 people (more information about the VIP Area here).
These Standard Terms and Conditions of Purchase do not apply to the “Mirabilandia+Hotel” package offered for sale by Travelmix Srl, Mirabilandia’s Tour Operator; thus the purchase of tourist packages will be regulated by Travelmix S.r.l.’s separate terms and conditions of purchase.
The User can consult the different types of documents valid for admission (hereinafter also referred to as the "Tickets” offered by Parco della Standiana, available for online purchase at the following section of the Website. Please note that Tickets and services are issued for a specific date and/ or period indicated in the purchase process. [ https://mirabeach.mirabilandia.it/calendario-e-tariffe/tariffe; https://www.mirabilandia.it/en/calendario-e-tariffe/tariffe ]
The prices of the Tickets and services offered by Parco della Standiana are indicated in euro and the value of any applicable promotions and discounts will be specified at all times on the Website and the App. When making a purchase, the total price will be broken down into any discounts/promotions applied (as the case may be), charges payable by the User, and other additional costs for ancillary services or use of different means of payment, as established by Article 17a of the Consumer Code.
Browsing the information contained on the Website and on the App is free of charge.
By purchasing any Ticket or any other service offered on the Website and on the App, the User confirms to have carefully read the Standard Terms and Conditions of Purchase, as well as any applicable Special Terms and Conditions of Purchase, and to accept its content in full, particularly, (i) the information contained on the Website, (ii) the general information on the product catalog and (iii) the information on any other products or services available on the Website. To this end, the User declares that the Standard Terms and Conditions of Purchase, as well as any applicable Special Terms and Conditions of Purchase, are adequate for him to give a valid and informed consent to any purchases.
The User’s rights and obligations during and after the purchase are subject to these Standard Terms and Conditions of Purchase and any relevant Special Terms and Conditions of Purchase, and also to the General Park Rules.
The User hereby declares to have the required capacity to be bound by these Standard Terms and Conditions of Purchase, to use and, as the case may be, to make purchases on the Website and on the App and also to be subject to the Special Terms and Conditions of Purchase applicable from time to time and which the User declares to know, understand and accept in full. Purchases of Tickets or other services, either for personal use or for the use by third parties, are made under the User’s responsibility.
With the finalization of the purchase of admission tickets and any ancillary services, the distance contract between Parco della Standiana Srl a socio unico, with Registered Office in Italy, Savio 48125 (Ravenna), Strada Statale 16 Adriatica Km 162 - Fully paid up Nominal Capital € 5.200.000,00 - Business register (Ravenna Companies Registration Office) N. 02917670172, VAT N. 01285660393 - subject to the Management and Coordination of Parques Reunidos Servicios Centrales S.A. Madrid (ES) - Tel 0544/561111 - Email firstname.lastname@example.org - E-mail Pec/certified e-mail address email@example.com) and the User, pursuant to Article 49 of the Consumer Code. The same information is useful to allow the consumer to contact the company quickly and effectively and also, if the case occurs, to allow the User to address any complaints.
With the online publication of these general conditions of sale, Parco della Standiana, complies with the obligation of information to which it is bound in favor of the consumer, as provided for under Articles 49 and 51 of the Consumer Code.
The General Conditions of Sale exclusively refer to and regulate the products and services offered for sale by Parco della Standiana Srl. It is therefore excluded any regulation, including the consequent responsibility, for the sale of any products and services by third parties that may be viewable on the site through links, banners or other hypertext links. On such sites Parco della Standiana does not perform any control or monitoring of the content and, therefore, is not responsible for potential errors, omissions and/or violations of law by these third parties.
3.1 Publication of online reviews
Parco della Standiana, in compliance with the contents of art. 22 paragraph 5-bis and art. 23 of the Consumer Code, declares that the reviews published on its websites come from customers who have actually purchased the Park's admission tickets and, therefore, are referred to actual purchase experiences that is from reviews published on third-party web sites (e.g. Tripadvisor, Google) that will have the obligation of complying with the above-mentioned legislation.
3.2 Purchase Procedure
To purchase any of the Tickets or any other service available on the Website or on the App, the User must follow the instructions given in every step of the purchase process under the “Book and Buy” section (“Book and Buy”) of the Website and provide all requested information.
Prior to the purchase, the Website will inform the User of the Special Terms and Conditions of Purchase applicable to the Ticket or to the service.
Before placing any purchase order, the User must expressly flag the relevant box as a sign of full understanding and acceptance of the Standard Terms and Conditions of Purchase and any other special conditions, as applicable.
Note that children less than 1 meter tall are entitled to free admission both to Mirabilandia and Mirabeach; however, admission to some areas or attractions may be limited to them due to the requested minimum age or height.
3.3 Registration and creation of a customer account on the website
In order to conclude the purchase of a ticket or a service from the Website, it is necessary that the User create his/her own account.
Registration and use of the customer account require that the User provide Parco della Standiana Srl with his/her personal data, some of which are mandatory (i.e. those marked in the input mask).
Therefore, in this case, we process the User's personal data to:
(i) allow you to create your customer account and purchase Parks tickets and/or services;
(ii) verify your profile in case of any changes in personal data in your customer account;
(iii) to send you communications regarding events for which you have purchased tickets and/or services.
With this purpose, the processing is carried out on the basis of Article 6 par. 1 letter b) and f) of the GDPR, i.e. in accordance with our legitimate interest as well as for the purpose of the execution of the contract for the purchase of tickets and services.
Parco della Standiana Srl reserves the right, in any case, to allow access to the service exclusively to Users who have previously successfully completed the registration procedure at www.mirabilandia.it. In this case, upon completion of the registration procedure, the User will receive an OTP code by SMS. We point out that the procedure for confirming the purchase requires the authentication system via OTP*.
The Login and Password are personal and cannot be transferred or given to third parties. The User will be fully responsible for all operations performed using their Login and Password and it will therefore be the User's obligation to keep these data strictly confidential and secret by giving immediate notice to Parco della Standiana Srl in case of their use without authorization from the User.
Parco della Standiana Srl cannot be held responsible in any way for any incorrect or illegitimate use of Login and Password made by the User or by any third party whenever this is not due to its own fault.
*What does the acronym OTP mean? The acronym OTP means "One Time Password" or "password valid only once." The password in question, which is needed to validate the purchase is received on your mobile phone via SMS.
The OTP code is therefore a disposable password, valid only for a single login session or transaction, which guarantees high-security standards and solves the problems associated with the use of the traditional password, this is because the code that is generated is actually uncrackable, as the OTP that is sent, follows an algorithm that creates a random number and its duration is very limited in time (generally the OTP code expires after 30 seconds).
The code received via SMS on your smartphone will only be valid for a single confirmation session at the time it is generated and entered.
As anticipated, the code has a limited time validity, it will have to be entered in the appropriate box to confirm the purchase of the product or service and used within the time limit to prevent it from expiring and a new one having to be requested.
3.4 Legal Documentation and language
These Standard Terms and Conditions of Purchase are accessible at any time in the on-line PURCHASE section of Parco della Standiana Website. Please feel free to print and save a copy.
Once the purchase process is completed, the Website will redirect the User to the summary page confirming the purchase. Any errors in filling in the mandatory fields in the purchase form will be reported by the system automatically. Once the User confirms the correctness of the data entered, he/she will be able to proceed with the payment as indicated in Section 3.9 below. The correct completion of the purchase will be confirmed by e-mail to the e-mail address provided by the User at the end of the purchase process. The confirmation e-mail will contain the ticket with a unique code and the ticket details, the price applied and the selected payment method. The ticket must be presented, in paper or digital format, at the Park turnstiles. Damaged or tampered tickets will be void.
Payment for the completed transaction will be charged at the conclusion of the payment procedure.
If you do not receive a confirmation e-mail once the purchase is completed, please contact Customer Service at +39 0544 561156 or via email at firstname.lastname@example.org.
The access ticket constitutes a document with fiscal validity.
The denomination “ticket” also includes the seasonal access ticket (also referred to as Season Ticket or Season Pass)
Upon completion of the online purchase, and once the appropriate Ticket has been issued, no changes or refunds will be admitted except in the circumstances expressly stated in the Special Terms and Conditions of Purchase set forth in Article 3.9 below and/or in the applicable regulations. Please contact the Customer Service at +39 0544 561156 or via email at email@example.com.
If payment authorization is denied, Parco della Standiana will not be able to send the admission tickets and any ancillary services specified in the order and cannot be held responsible for any delays or non-delivery. These Standard Terms and Conditions of Purchase are written in Italian and English and the purchase process will be completed in the language chosen by the User.
3.5 Admission to the Parks
The Ticket must be presented, in paper or digital format, at the turnstiles of the relevant Park. Damaged tickets or tickets that have been tampered with will be void. Tickets are only valid for the specific date selected at the time of the purchase of the ticket and shown on the ticket itself, or in case of seasonal tickets, for the relevant season period.
If the User has bought Tickets valid for admission for 2 or 3 consecutive dates, said Tickets will need to be validated in accordance to procedure illustrated at the following link.
The Ticket purchased online is personal. The Ticket purchased through the Website will indicate the name of the purchaser, nonetheless entrance to the Park will be regularly granted also to ticket holders whose name does not correspond to the one printed on the ticket itself. Upon request, a Park employee at the Park entrance may request to exhibit a photo ID.
The ticket to Mirabilandia grants access to all available attractions and shows, with the exception of the attraction The Walking Dead, Motion Sphere Simulators and other possible paid areas. It is not valid to get admission to Mirabeach Waterpark.
The Ticket to Mirabeach grants access to all attractions and to the use of sun umbrellas and sunbeds, subject to availability. The Ticket to Mirabeach does not grant access to Mirabilandia.
The ticket does not include food and refreshment services and products present inside the Parks, in merchandise stores, or other products and services not expressly identified at the time of the purchase.
Please note that Park admission tickets are not duplicable and that copies of printed tickets resulting already validated through the certified access control system will not be accepted.
3.6 Technical means
The Website is equipped to inform you of any errors made when entering your data in the on-screen forms shown during the purchase process.
3.7 Amendment of the Standard Terms and Conditions of Purchase
3.8 Exclusion of the right of withdrawal. Changes and refunds
Unless expressly stated in the Special Conditions of Purchase of the product and/or service, no exchanges, changes, or refunds are allowed for tickets, products, or services purchased for a specific date or a specific "use by a certain date" period, in accordance with the provisions of Article 59 letter n) of the Consumer Code, subject to the provisions of Article 6 below.
Accordingly, by purchasing the Tickets or services, the User accepts that as a result of the specific characteristics of that Ticket or service, no right of withdrawal ("cooling-off" period) applies to the purchase.
3.9 Price and method of payment
The price of your chosen Ticket or services is shown before the purchase and includes any applicable taxes.
The Website supports the following payment methods: credit card, Amazon pay, PayPal and Scala Pay.
Parco della Standiana guarantees that appropriate measures have been taken and that such measures comply with current technology security standards, such as "Verisign". Access to transactional services and services involving the collection of personal data is done in a secure environment using the SSL (Secure Socket Layer) protocol with 128-bit high security encryption. The secure server establishes a connection so that information is sent encrypted. This ensures that any content transmitted is only intelligible to the "client" computer and Parco della Standiana server. Users can verify they are in a secure environment if a closed padlock appears in the status bar of their browser. The security of the Parco della Standiana servers is guaranteed by a certificate issued by VeriSign. This certificate guarantees that Users communicate their data to a server of Parco della Standiana.
As part of its commitment to fraud prevention, Parco della Standiana will cooperate with the payment platforms that may be used for the purchase of products available on the Website, and with the competent authorities, by providing the necessary information about any transaction, always in strict compliance with all applicable legal requirements.
3.10 Incorporation of the Special Terms and Conditions of Purchase and the Operating Rules
By purchasing any product on the Website, you accept the Standard Terms and Conditions of Purchase, the Special Terms and Conditions of Purchase applicable to the Products and services purchased, and the Park's operating rules, which can be found at this link. Please read them carefully before proceeding with the purchase.
3.12 Intellectual Property Rights
The trademarks, logos, websites www.mirabilandia.it and www.mirabeach.mirabilandia.it including content, information, images and published materials are the exclusive property of Parco della Standiana Srl and may not be reproduced, either in whole or in part, without the prior written permission of Parco della Standiana Srl.
4. INFORMATION AND COMPLAINTS
Any inquiries or complaints regarding your purchase can be directed to: Parco della Standiana Srl – S.S. 16 Adriatica km 162 – 48125 Savio (RA), Italy.
Customer Service: +39 0544 561156 or via e-mail: firstname.lastname@example.org
Your request will be taken care of and reviewed internally as soon as possible.
5. APPLICABLE LAW, JURISDICTION AND ALTERNATIVE DISPUTE RESOLUTION
These Standard Terms and Conditions of Purchase and the Special Terms and Conditions of Purchase are regulated by the Italian law.
Any dispute relating to the application, execution and interpretation of these Standard Terms & Conditions of Purchase is subject to the jurisdiction of court of the place where the User resides or where he/she has elected domicile.
The User, residing in a member state of the European Union other than Italy, may also have access, for any dispute relating to the application, execution and interpretation of these Standard Terms and Conditions of Purchase and the Special Terms and Conditions of Purchase to the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the regulations is available on the website www.eur-lex.europa.eu.
In any case, the User has the right to bring a dispute arising from these conditions before the ordinary court of relevant jurisdiction, as well as the possibility, where applicable, to initiate an out-of-court settlement of disputes relating to consumer relations through the procedures referred to in Part V, Title II - bis of the Consumer Code.
SPECIAL TERMS AND CONDITIONS CONCERNING SPECIFIC PRODUCTS
6. SPECIAL CONDITIONS APPLICABLE TO admission tickets PURCHASED online (open day)
7. SPECIAL CONDITIONS APPLICABLE TO ONLINE MENUS
8. SPECIAL CONDITIONS APPLICABLE TO ”FLASH PASS" PURCHASES
A. Flash Pass Regular
Flash Pass Regular offers shorter waiting times at the list of selected rides available here (only once per ride).
The Flash Pass does not entitle you to choose your ride seat preference.
The Flash Pass is not personal and may be transferred.
B. Flash Pass Gold
Flash Pass Gold allows a shorter waiting time - with no limit - to access a list of selected rides available here.
Flash Pass Gold does not entitle you to choose your ride seat preference.
The use of Flash Pass Gold wristband is personal and non-transferable.
C. Flash Pass One Shot: please note that the Flash Pass One Shot can only be purchased at the Park; it allows 1 access to 1 attraction of your choice from the list available here. The Flash Pass One Shot ticket is not personal, it can be transferred. It does not allow preferential access to the first rows of the chosen attraction.
9. SPECIAL CONDITIONS APPLICABLE TO PURCHASES OF "FOTOPASS" IN MIRABILANDIA PARK
HOW TO USE FOTOPASS
10. SPECIAL CONDITIONS APPLICABLE TO “EXCLUSIVE EXPERIENCE” PURCHASES IN MIRABILANDIA PARK
This is an extra service, therefore it is NOT included as part of the Park’s ticket admission fee or Annual Pass. The service includes an Experience Package, usable by a group of up to 4 people, which includes: reserved seats for 4 people to watch the show Zorro - the Musical, at the Pepsi Theatre; reserved seats for 4 people to watch the Stunt Show "Hot Wheels City, The New Challenge" at the Stunt Arena; 1 entrance ticket to The Walking Dead, the Horror House; experience in the car while being driven by our stunt man for 1 person; 1 On Board Video of the experience in the car on a USB flash drive;1 complimentary Exclusive Experience cap.
11. SPECIAL CONDITIONS APPLICABLE TO PURCHASES OF "THE WALKING DEAD"
12. SPECIAL CONDITIONS APPLICABLE TO PURCHASES OF SUPERIOR GAZEBOS, DELUXE GAZEBOS AND VILLAS PRESENT IN THE VIP AREAS OF MIRABEACH WATER PARK
A. Superior Gazebo Package - Accessible to a maximum of 5 people.
It allows you to stay for a day in a VIP Area gazebo (a shaded, private facility) and includes the following services: use of beach loungers and sofa, safe deposit box to keep personal items safe; welcome fruit basket and mineral water upon arrival; shower facility reserved for the guests of the VIP Area, a dedicated cash desk for purchases to be made at the Cayo Largo Restaurant.
B. Deluxe Gazebo Package - Accessible to a maximum of 5 people.
Allows you to stay for one day in VIP Area Gazebo (a private, shaded structure). It includes not only the same services offered by the Gazebo Superior Package, but also: lunch for 5 people (with your choice of menu at the Cayo Largo restaurant or with direct delivery to the gazebo, upon request), dedicated discount for the purchase of the Beach Pass, (the "time-saving" system to access Mirabeach attractions).
C. Villa Package - Accessible to a maximum of 6 people.
It allows you to stay for a day in the so-called "Villa," located in the VIP Area (an elegant, elevated, shaded and private gazebo structure) complete with furnishings, and includes the following services: use of beach loungers and a sofa, smart TV, safe deposit box to keep personal belongings safe; welcome fruit basket and mineral water upon arrival, stocked mini bar, upon arrival, shower facility reserved for the guests of the Villa Area, a dedicated cash desk for purchases to be made at the Cayo Largo restaurant, buffet lunch for 6 people, delivered directly to the "villa," dedicated discount for the purchase of the Beach Pass, (the "time-saving" system to access Mirabeach attractions, purchasable only within Mirabeach).
Balinese Sunbeds: please note that the Balinese Sunbeds present in the VIP Area of Mirabeach represent an additional service as well but this service can only be purchased inside the Park.
Last revision: July 2023