After this lockdown period, we're finally back to give you the most beautiful emotions!
We are working to guarantee you a visit in total safety, with protocols dedicated to all areas of our Park, but we also need your help.
Below you will find the main directions to be followed and some of the most frequently asked questions.
Discover the main topics:
Help us, to help you!
Below, you can find the main rules that you will have to follow BEFORE and DURING your visit at Mirabilandia.
Buy your ticket online and ensure your visit.
Keep your safety distance by following the directions.
Don’t come to the Park if you have symptoms such as fever, cough, sore throat or difficult breathing.
Use the dispensers at your disposal in the Park and always sanitize your hands before getting on the attractions and entering the premises.
Pay by bancomat/credit card: you are safer and you queue less.
Carefully follow the instructions of the acoustic messages and signage.
Always wear the mask properly where you cannot keep a safe distance; in any case in all queue lines, on the attractions (except for the aquatic ones) and indoors (restaurants, shops, etc.).
Collaborate with the Park Staff.
You can read more about the specific measures under the various topics in this list, which we will update regularly as we receive the new guidelines from the authorities.
Responsibility for the visitor and security measures
Dear Guest, we remind you of some rules to be respected within the Park in order to counter the spread of the Covid-19 virus:
- to protect other guests and staff, access to the park is forbidden in the presence of fever or other flu symptoms such as cough, sore throat, difficulty breathing, etc;
- we ask you to contact the infirmary point within the Park if, during your visit, the flu symptoms indicated above arise;
- within the Park it is mandatory to comply with the provisions issued by the competent Authorities and the rules of conduct defined by the Park, in particular maintain the interpersonal distance of at least 1 m from other people, observe the rules of hand hygiene and always wear a mask in line with the attractions, on board the same, inside closed rooms such as offices, shops and restaurants and on any occasion where it is not possible to maintain the interpersonal distance of at least 1 meter from other people who do not belong to your family;
- always follow the rules, recommendations and warnings contained in the signs, in the signs and communicated by our staff.
The Park recommends being socially responsible for oneself and for others respecting the indications and showing collaboration with the other guests and the staff of the Park to safeguard their own health and that of others..
Unavailable attractions and shows of the 2020 season
In order to ensure safe fun we were forced to close those attractions for which it is not possible to ensure an adequate degree of sanitation, social distancing and quota. Most of the attractions are still operational and available except for Reset, Mirabilandia Express, Legends of Dead Town, Breakfast at Ducks and the playgrounds.
For the same reasons, the Night Show and the end-of-day Parade cannot be performed, however the programming of the shows will guarantee different innovations for all ages. The musical "The Wizard of Oz" will be staged at the Pepsi Theater with a unique setting to experience the fantasy of the Emerald City. The appointment with the most acclaimed stunt show in Europe, "Hot Wheels City: the new challenge" has also been confirmed. In Piazza della Fama there will also be the shows "Hook Rock" and "The Wild West Show". The little ones will be able to greet the mascots inside the Mike and Otto Theater.
What precautions should you take during your visit to the Park?
We ask our guests to follow the guidelines of the Health Authority and to adopt an appropriate behaviour following some simple guidelines.
- Do not visit Mirabilandia and, more generally, do not leave home and do not take a trip if you are sick or have been sick in the 14 days before the visit or if you have any symptoms of COVID-19 (cough, cold, breathing difficulties, etc.).
- Always wear the mask appropriately, including on board the attractions unless otherwise stated.
- Strictly follow the instructions of our staff, the signs, the distance signs in the Park and the sound messages: they are created to guarantee your and our staff's safety.
- Use the hand sanitizer at your free disposal before entering an attraction or entering a venue.
Is the entrance restricted? How do I book the visit?
In order to prevent crowds, we confirm that one of the measures adopted by the Park is to reduce the capacity of the Park. In order to ensure access to the Park on the chosen day, we invite you to buy your fixed-date ticket online, taking advantage of dedicated offers and promotions.
With the limited number of accesses will it be possible to buy the ticket at the ticket offices?
In order to avoid crowds, the Park encourages the online purchase method, with dedicated offers and promotions. The fixed-date online purchase guarantees the visitor access on the day of interest. However, it will always be possible to buy the entrance ticket at the ticket counters within the established maximum capacity, after which access will not be allowed.
What do you do to avoid crowds?
In order to avoid crowds at the entrance, we encourage the online booking methods, while inside the Park a specific and adequate signage has been prepared.
Will the measures taken by the park be sufficient to minimize the risk of infection?
The protocols adopted by Mirabilandia respond not only to the standards required by the competent national and local authorities, but also to the guidelines dictated by the international association of reference in the sector. This is why we are committed to guaranteeing absolutely safe fun.
How do you move around the Park?
It is important that visitors show attention and respect for other guests and staff members, always keeping the now known social distance of 1 meter from other people and, in case, stop at the sides of the streets.
Will there be active surveillance for compliance?
Inside the Park the staff will also regulate the flows and therefore check the regularity of the queues at the attractions and the accesses to the various areas of the Park in order to offer visitors the highest standards of protection of their health. In order to avoid crowding, compulsory routes and appropriate signs have been studied to encourage the correct movements.
What do you do to ensure that large groups of people do not gather in one place?
In general, we encourage our guests to maintain a social distancing of at least 1 metre from other visitors, with the exception of their own household, for which the rules of distancing do not apply. Maintaining distances from other guests will be facilitated by signage and ground signs. We have also placed a limitation on the capacity of the Park and Park staff will monitor the different areas, especially those with a higher risk of crowds.
What do I do if I find out that the other guests are not keeping safe distances?
Park staff will always be present to ensure that our guests maintain social distancing. Contact the nearest steward if you find yourself in a situation where other guests do not maintain the distances.
We are a group of friends, how should we behave in the Park?
The protocols adopted by Mirabilandia meet the standards required by the regulations in force, issued by the competent national and local authorities. These standards may be revised following the introduction of new regulations and specific guidelines. Our aim is to guarantee entertainment in full respect of the health of our guests and our staff. The regulations currently in force in Italy provide for social distancing for groups of people not belonging to the same family and, therefore, we will maintain this principle also in the areas and premises of the Park, including on board the attractions. We also ask for your collaboration to live your day of fun in peace.
Can I take my daughter's little friend to the park?
Of course you can, but the rules of social distancing and the use of the mask for people not belonging to the same household apply. We rely mainly on your sense of responsibility and we ask for your collaboration to live peacefully your day of fun in Mirabilandia.
Where can I find sanitizing gel?
Dispensers will be located for all visitors at the entrance to all available attractions, venues, show areas.
If I don't have a mask, can I access the park? What if it breaks during the visit?
Access to the park without a mask is not allowed, it must be constantly and correctly worn during the entire stay in the park. Those who do not have it can buy them at the park entrance and in the internal sales points.
The mask must always be worn appropriately where it is not possible to maintain the safety distance, in all the waiting lines, on the attractions (with the exception of the water ones) and in the closed places (restaurants, shops, etc.). For children up to 6 years of age, the mask must be worn appropriately in the waiting lines and on the attractions (except for the aquatic ones).
Once in the park, do I always have to wear the mask?
It is compulsory to wear the mask at the end of the attractions, on board of the attractions, inside the closed premises such as offices, shops and restaurants and on any occasion when it is not possible to maintain the interpersonal distance of at least 1 meter from other people who do not belong to your family. The mask must always be worn appropriately where it is not possible to maintain the safety distance, in all waiting lines, on attractions (except for the acquatic ones) and indoors (restaurants, shops, etc.). For children up to 6 years old, the mask must be worn appropriately in the waiting lines and on attractions (except for the acquatic ones).
We are a family with small children and/or a family member with disabilities, do they have to wear the mask?
The regulations in force to date provide that people with a disability incompatible with the use of the mask can omit to wear the mask. Escorts and caregivers can also do without the mask if the type of disability is incompatible with the use of the mask.
Similar situation for the interpersonal distance between people; in case the type of disability needs support from accompanying persons or caregivers (whether voluntary or not, relatives, acquaintances, etc.), it is possible to reduce the safety distance even below 1 meter.
We also ask for your help to live as peacefully as possible your day of fun at the Park and when possible we encourage you to use the masks, even in cases not provided for by the regulations, especially in the areas of greatest attendance, as in all queue lines, on the attractions (except aquatic ones) and indoors (restaurants, shops, etc.).
Is it dangerous to keep the mask on board the attractions?
On this point we want to reassure you, it's not dangerous. The protocols adopted by Mirabilandia meet not only the standards required by the competent national and local authorities, but also the guidelines dictated by the international association of reference in the sector and in this specific case also by the manufacturers. Every measure adopted by the Park was created exclusively to guarantee your safety!
What do you do to ensure that your employees are not ill when they are at work?
The Park's staff will be subjected to the measurement of the body temperature at the entrance of the Park and will be specifically trained on the basis of the tasks and work contexts to which they will be assigned. For the protection of themselves and others, they will be provided with uniforms differentiated according to the degree of interaction they may have with customers and with personal protective equipment specific to the task performed.
Will Mirabeach be available?
In order to offer Mirabilandia a high level of entertainment, we have decided to postpone the opening of Mirabeach until next summer. Our water park would require months of work to organize a reopening in total safety that would arrive almost at the end of the season.
Will all the attractions be available?
In order to guarantee safe entertainment, we have been forced to close those attractions for which it is not possible to ensure an adequate degree of sanitation, social distancing and rationing. Most attractions are still operational and available with the exception of Reset, Mirabilandia Express, Legends of Dead Town, Colazione da Papere and playgrounds.
How will the q-line for the attractions be organised?
All the waiting areas at the attractions have been reorganised by setting up distance markers to clearly indicate to people where to stop and ensuring social distancing between people who are not from the same household. In general, it is recommended not to wait if the area is full.
How are the attractions sanitised?
Interpersonal spacing will be applied with alternating seats and rows on board the attractions. Always remember that an exception to the rules of interpersonal distancing of at least 1 metre is made for people from the same household and its respect is related to individual responsibility.
The hygienisation process takes place through the obligation to sanitise your hands before boarding using the dispensers positioned at the entrance and to use the mask in queue line and on board the attraction itself. In any case, the cleaning activity of the attractions will be completed with periodic cleaning activities of the cars and surfaces that come into greater contact with guests and staff.
Will the set of procedures adopted lead to longer waits for attractions?
The procedures adopted and the new ways of using the Park's services, which also include forms of access reservation, are compensated by a limited capacity of the Park. Therefore, we do not expect longer waits.
Will there be shows?
The programming of the shows has been completely renewed. The Pepsi Theatre will stage the musical "The Wizard of Oz" with a unique setting to live the fantasy of the Emerald City. Also confirmed the appointment with the most acclaimed stunt show in Europe, "Hot Wheels City: the new challenge". In Piazza della Fama there will also be the shows "Hook Rock" and "The Wild West Show". The little ones will be able to greet the mascots inside Mike and Otto's Theatre.
Which restaurants will be open?
All restaurants will be operational in the relevant opening hours. The self-services will be structured in such a way that the food and drinks are served by the staff of the restaurant and the customer cannot come into contact with the food and products on sale. In the main restaurants a virtual-queue system will be used with the relative table assignment.
Do your employees use protective equipment in food preparation?
Our employees use protective equipment during the preparation, service and delivery of food to guests ensuring that everything is carried out in accordance with the regulations.
Will the shops be open?
Our stores will be open and can be visited at staggered entry through a dedicated app.